> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apostra.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support

> How to get help with Apostra, from the in-product assistant to the support team.

## Ask in the product

Signed in to [app.apostra.com](https://app.apostra.com), ask the assistant
(**Ask Apostra**, or **Murph** while your account is still on the older
branding). See the
[Management UI guide](/v2/ui-guide#apostra-assistant).

## Contact the support team

Email [support@apostra.com](mailto:support@apostra.com).

To get an answer faster, include:

* your account name or ID
* the IDs of the objects involved, such as the advertiser, campaign, media buy,
  or creative
* what you did, what you expected, and what happened instead, with the time it
  happened
* any error code and message you received, for example from a
  [v3 error](/v3/errors)

## Check the docs first

* [Errors](/v3/errors) explains each error code and how to recover.
* [Rate limits](/v3/rate-limits) covers request limits and retries.
* The [changelog](/v3/changelog) lists recent changes that may affect you.


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